Inbound Report
Last Updated: Mar 15, 2026 04:23:23
Inbound Report
2,249
Total Calls
2,138
Calls Answered
111
Calls Dropped
96.62%
Avg Service Level
Data source: vicidial_closer_logHourly Call Pattern
Service Level Performance
| Inbound DID | Campaign | Calls Received | Calls Answered | Avg Wait Time | Service Level (20s) | Service Level (30s) | Answer Rate | Abandon Rate | Agents | Sales |
|---|---|---|---|---|---|---|---|---|---|---|
| 4074211161 |
TBI_INB TBI_INB |
172 | 172 | 1.0s | 100.00% | 100.00% | 100.00% | 0.00% | 17 | 0 |
| 4083338000 |
TBI_INB TBI_INB |
160 | 154 | 11.7s | 93.75% | 94.38% | 96.25% | 3.75% | 23 | 0 |
| 6319877308 |
TBI_INB TBI_INB |
123 | 123 | 0.7s | 100.00% | 100.00% | 100.00% | 0.00% | 18 | 0 |
| 8085903805 |
TBI_INB TBI_INB |
97 | 97 | 0.1s | 100.00% | 100.00% | 100.00% | 0.00% | 18 | 0 |
| 8567452500 |
TBI_INB TBI_INB |
89 | 85 | 2.1s | 95.51% | 96.63% | 95.51% | 4.49% | 15 | 0 |
| 2055236747 |
TBI_INB TBI_INB |
69 | 69 | 1.9s | 97.10% | 98.55% | 100.00% | 0.00% | 14 | 0 |
| 7756991777 |
TBI_INB TBI_INB |
68 | 65 | 3.5s | 97.06% | 98.53% | 95.59% | 4.41% | 17 | 0 |
| 6783133258 |
TBI_INB TBI_INB |
68 | 68 | 2.0s | 100.00% | 100.00% | 100.00% | 0.00% | 14 | 1 |
| 6033398665 |
TBI_INB TBI_INB |
68 | 68 | 9.1s | 92.65% | 95.59% | 100.00% | 0.00% | 16 | 0 |
| 4177206897 |
TBI_INB TBI_INB |
67 | 67 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 13 | 0 |
| 7036470657 |
TBI_INB TBI_INB |
66 | 63 | 0.5s | 100.00% | 100.00% | 95.45% | 4.55% | 12 | 0 |
| 6463398000 |
TBI_INB TBI_INB |
66 | 66 | 4.5s | 92.42% | 96.97% | 100.00% | 0.00% | 10 | 0 |
| 9176746113 |
TBI_INB TBI_INB |
65 | 65 | 3.3s | 98.46% | 100.00% | 100.00% | 0.00% | 15 | 1 |
| 7814089036 |
TBI_INB TBI_INB |
56 | 56 | 0.1s | 100.00% | 100.00% | 100.00% | 0.00% | 13 | 0 |
| 6366670372 |
TBI_INB TBI_INB |
55 | 51 | 26.4s | 78.18% | 80.00% | 92.73% | 7.27% | 11 | 0 |
| 9725899994 |
TBI_INB TBI_INB |
43 | 43 | 0.7s | 100.00% | 100.00% | 100.00% | 0.00% | 15 | 0 |
| 4019439110 |
TBI_INB TBI_INB |
42 | 42 | 0.2s | 100.00% | 100.00% | 100.00% | 0.00% | 15 | 0 |
| 2155016447 |
TBI_INB TBI_INB |
42 | 42 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 15 | 0 |
| 9294869906 |
TBI_INB TBI_INB |
41 | 32 | 2.4s | 97.56% | 100.00% | 78.05% | 21.95% | 13 | 0 |
| 7196491417 |
TopshotsDirect15 TopshotsDirect15 |
40 | 39 | 1.4s | 100.00% | 100.00% | 97.50% | 2.50% | 4 | 0 |
| 9175753904 |
TBI_INB TBI_INB |
39 | 36 | 3.9s | 100.00% | 100.00% | 92.31% | 7.69% | 15 | 0 |
| 3135062339 |
TBI_INB TBI_INB |
39 | 39 | 0.7s | 100.00% | 100.00% | 100.00% | 0.00% | 13 | 0 |
| 4695633252 |
TBI_INB TBI_INB |
39 | 39 | 0.8s | 100.00% | 100.00% | 100.00% | 0.00% | 14 | 0 |
| 8044056866 |
TopshotsDirect15 TopshotsDirect15 |
37 | 37 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 13 | 0 |
| 9105680705 |
TopshotsDirect15 TopshotsDirect15 |
36 | 35 | 0.0s | 100.00% | 100.00% | 97.22% | 2.78% | 13 | 1 |
| 6265338085 |
TBI_INB TBI_INB |
34 | 34 | 0.2s | 100.00% | 100.00% | 100.00% | 0.00% | 15 | 2 |
| 2032409459 |
TBI_INB TBI_INB |
32 | 30 | 1.3s | 100.00% | 100.00% | 93.75% | 6.25% | 17 | 0 |
| 7542627477 |
TBI_INB TBI_INB |
30 | 30 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 10 | 0 |
| 9185702017 |
TBI_INB TBI_INB |
30 | 30 | 0.9s | 100.00% | 100.00% | 100.00% | 0.00% | 10 | 0 |
| 3612189470 |
TBI_INB TBI_INB |
28 | 28 | 1.9s | 100.00% | 100.00% | 100.00% | 0.00% | 11 | 0 |
| 9083430435 |
TBI_INB TBI_INB |
28 | 28 | 13.4s | 96.43% | 96.43% | 100.00% | 0.00% | 10 | 0 |
| 9166262893 |
TBI_INB TBI_INB |
27 | 26 | 0.4s | 100.00% | 100.00% | 96.30% | 3.70% | 15 | 0 |
| 2693647987 |
TBI_INB TBI_INB |
26 | 26 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 9 | 0 |
| 8328367230 |
TBI_INB TBI_INB |
25 | 25 | 0.1s | 100.00% | 100.00% | 100.00% | 0.00% | 11 | 0 |
| 9165198609 |
TBI_INB TBI_INB |
24 | 24 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 13 | 0 |
| 7125351695 |
TBI_INB TBI_INB |
23 | 10 | 7.2s | 91.30% | 100.00% | 43.48% | 56.52% | 8 | 0 |
| 3603255073 |
TBI_INB TBI_INB |
22 | 22 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 10 | 0 |
| 9037202399 |
TBI_INB TBI_INB |
21 | 21 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 11 | 0 |
| 9163141126 |
TBI_INB TBI_INB |
21 | 1 | 10.0s | 95.24% | 95.24% | 4.76% | 95.24% | 2 | 0 |
| 9856371495 |
TBI_INB TBI_INB |
20 | 20 | 0.2s | 100.00% | 100.00% | 100.00% | 0.00% | 11 | 0 |
| 9563433511 |
TBI_INB TBI_INB |
19 | 0 | 23.4s | 52.63% | 63.16% | 0.00% | 100.00% | 1 | 0 |
| 4809301393 |
TBI_INB TBI_INB |
18 | 18 | 0.6s | 100.00% | 100.00% | 100.00% | 0.00% | 12 | 0 |
| 5052677044 |
TBI_INB TBI_INB |
17 | 16 | 4.5s | 94.12% | 94.12% | 94.12% | 5.88% | 2 | 0 |
| 2707918340 |
TBI_INB TBI_INB |
17 | 17 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 7 | 0 |
| 5199132691 |
TBI_INB TBI_INB |
17 | 0 | 31.5s | 70.59% | 70.59% | 0.00% | 100.00% | 1 | 0 |
| 4256812787 |
TopshotsDirect15 TopshotsDirect15 |
17 | 17 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 11 | 0 |
| 2699865430 |
TBI_INB TBI_INB |
17 | 17 | 0.1s | 100.00% | 100.00% | 100.00% | 0.00% | 9 | 0 |
| 5599049159 |
TBI_INB TBI_INB |
17 | 14 | 8.5s | 88.24% | 88.24% | 82.35% | 17.65% | 12 | 0 |
| 9136839165 |
TBI_INB TBI_INB |
16 | 16 | 0.0s | 100.00% | 100.00% | 100.00% | 0.00% | 10 | 0 |
| 8594990983 |
TBI_INB TBI_INB |
16 | 15 | 0.0s | 100.00% | 100.00% | 93.75% | 6.25% | 9 | 0 |